Appointments

AppointmentsYou can book appointments with doctors, nurses, health care assistants, phlebotomists (people who take blood samples) and smoking cessation advisors.

Types of appointment

 

Doctors:

PLEASE CLICK HERE TO DOWNLOAD A PDF LEAFLET WHICH EXPLAINS HOW OUR DOCTOR APPOINTMENT SYSTEM WORKS.

At both our sites we offer 'book on the day' and 'book in advance' appointments for all our doctors.

Book in advance appointments: These standard appointments are 10 minutes long and can be booked up to 4 weeks in advance by speaking to reception, using our automated telephone system or using our online booking system. If you feel you require longer than 10 minutes, please speak to a member of our reception staff who may be able to book a longer appointment to meet your needs. These appointments will normally be with your registered GP unless there is a particular reason why you wish to see another GP at the practice. Book in advance appointments are best if you have chronic health problems where seeing the same doctor is important, or the problem isn't urgent and it's more convenient for you to book an appointment in advance. The typical waiting time for these appointments is between 1-3 weeks depending on demand.

Book on the day appointments: For all our doctors, a proportion of their appointments can only be booked on the day. They can be booked on the day from 6am via the telephone booking system or online, or from 8am via reception. These appointments are normally 10 minutes long. These appointments will normally be with your registered GP unless there is a particular reason why you wish to see another GP at the practice. Once your registered GP’s appointments are all fully booked for the day, you may be offered a 10 minute appointment with another GP at the practice on either site if one is available. Book on the day appointments are best if you have a new and urgent medical problem that can't wait for a book in advance appointment. These appointments tend to get booked up quickly, so if it is important to you to see a particular doctor on the day, the earlier you book the appointment on the day, the more likely you will be to see the particular doctor of your choice.

Duty doctor appointments: Once all the 10 minute appointments are filled on a particular day, if you need to be seen on the same day, you will be offered a duty doctor appointment. These are shorter 5 minute appointments for one problem only. You may be seen by any of our GPs and we cannot guarantee any particular named doctor. These appointments can only be booked on the day by speaking directly to a member of our reception staff from 8am. Duty doctor appointments are ideal for minor illness and straightforward new medical problems. You can of course state a preference for a duty doctor appointment when you are booking your appointment if you think it's a simple problem that can easily be dealt with in 5 minutes and feel you don't need a 10 minute appointment. If you have complex care needs, it may be more beneficial for you to book a standard appointment with your usual doctor in the normal way. If you attend a duty doctor appointment and your care needs are too complex to managed in 5 minutes, or you present with more than one medical problem, you may be asked to attend another appointment at a future date.

Telephone appointments: These are for patients who wish to speak to a GP over the phone but do not want a face to face appointment. Each GP has a limited number of telephone appointments per day. You will be offered a telephone call with your registered GP if they are available. If not, we will offer you a telephone consultation with your own registered GP the next time they are available – this may be on another day. If you cannot wait until the next available telephone call with your own doctor, you will be offered a telephone call with another GP at the practice. You are welcome to book telephone calls up to 4 weeks in advance with your registered doctor.

Home visits: Home visits are for patients who are housebound either because they are unable to leave the house without special assistance or transport due to frailty or mobility problems, or because they are too ill to leave the house safely. Doctors endeavour to visit the patients on the days that they work but if you request a home visit we cannot guarantee a GP of your choice as it may be a “Visit Doctor” who comes to see you. College road can receive up to 20 home visit requests a day. For this reason, they have a designated 'visit doctor' each afternoon.

If you need to request a home visit PLEASE TRY AND DO SO BY 11:30AM. THIS WILL ENABLE US TO VISIT BEFORE THE DOCTORS' AFTERNOON SURGERIES START, AND MEANS YOUR VISIT IS LIKELY TO HAPPEN MORE PROMPTLY AND THAT WE HAVE TIME TO ORGANISE OTHER SERVICES FOR YOU SHOULD THEY BE REQUIRED THAT DAY. IF YOU REQUEST A VISIT LATER ON IN THE DAY, IT MAY WELL BE POSTPONED FOR THE FOLLOWING DAY OR LATER IN THE WEEK UNLESS IT IS MEDICALLY URGENT. PLEASE NOTE THAT ALL REQUESTS FOR VISITS ARE AT THE DOCTOR'S DISCRETION - THEY MAY WISH TO DISCUSS THE VISIT REQUEST WITH YOU OVER THE PHONE TO GATHER MORE INFORMATION AND ENSURE THAT A HOME VISIT IS APPROPRIATE.

There are between 300 and 500 missed appointments every month. If you are unable to attend any appointment, we would ask you to let us know immediately so the appointment can be offered to others.

Nurses:

Our nurses run their own surgeries and offer a wide range of services, such as travel advice, vaccinations, diagnostic tests including ECGs and lung function testing and wound management.  They also carry out reviews for patients with chronic health conditions such as asthma, COPD, diabetes and high blood pressure. You can book a nurse appointment directly using any of the methods below. If you are not sure whether your particular needs are best managed with a nurse's or doctor's appointment, please speak to one of our reception staff.

Health Care Assistants:

Our health care assistants run clinics for warfarin monitoring, NHS Health Checks, smoking cessation clinics and much more. Please ask at reception if a health care assistant appointment is right for your needs.

Smoking cessation service:

If you would like to give up smoking and want help, advice and support, we have a smoking cessation service which you can book in for directly.

Ways to book

By automated telephone system ( 6am – 10pm):

Doctors' appointments only
College Road Surgery: 01323 735044
Ian Gow Memorial Health Centre: 01323 766358


Telephone speaking to a Receptionist:
College Road Surgery: 01323 735044
Ian Gow Memorial Health Centre: 01323 76635

Online:

Please click here where you will be directed to the external website Patient Access which allows you to use the Lighthouse Medical Practice online booking system.

At reception:

You can of course book appointments in person at the reception desk at either College Road Surgery or Ian Gow Memorial Health Centre.

What to do when we are closed

We are normally closed between 18:30 and 08:00 on weekdays and during all weekends and bank holidays. However, we do offer additional evening surgeries on Mondays, and occasional surgeries on Saturday mornings - please ask reception for more information. If you require medical help and advice when we are closed, the following services are available:

Call the new NHS number 111.

Eastbourne Station Walk-in Centre

Minor Injuries Units in Uckfield, Lewes and Crowborough

Emergency Dentists

Local pharmacies

NHS Direct

Accident and Emergency Departments